Privacy Policy Welcome to R-home – Protection of Your Personal Data

1. Data Controller

Welcome to Rhome SRLs
Registered office: Via Stefano Infessura 10, 00179 Rome (RM) – Italy
VAT / Tax Code: IT 17221611001
Privacy contact e-mail: welcometorhome.info@gmail.com

2. Types of Data Processed

2.1 Data provided directly by the user

Through the website and the booking system, we collect:

• first name

• last name

• email

• phone number

• booking details (dates, number of guests, selected accommodation, any notes)

2.2 Data collected automatically

During browsing, the following may be collected:

• technical cookies

• analytics data via Google Analytics (anonymized IP addresses, usage data, device, browser, etc.)

For more details, please refer to the Cookie Policy.

2.3 Dati relativi ai pagamenti

Transactions are processed by Stripe, acting as an independent data controller for payment card data.
Welcome to Rhome SRLs does not have access to card details.

3. Purposes and Legal Bases of Processing

Personal data will be processed for the following purposes:

3.1 Booking and stay management

• managing availability requests
• booking confirmation
• operational communications
• requirements related to short-term rentals
  Legal basis: Art. 6.1(b) GDPR – performance of a contract

3.2 Payment management

• processing payments through Stripe
  Legal basis: Art. 6.1(b) GDPR – performance of a contract

3.3 Legal obligations

• administrative, accounting and tax obligations
• communications to authorities (e.g., public security)
  Legal basis: Art. 6.1(c) GDPR – legal obligation

3.4 Website security and maintenance

• fraud prevention
• protection against unauthorized access
  Legal basis: Art. 6.1(f) GDPR – legitimate interest of the Controller

3.5 Statistical analysis (Google Analytics)

Legal basis: user consent, when required.

4. Data Collection Methods

Data is collected through:

• booking form on the Kross Booking platform
• contact forms generated via WordPress / Elementor
• analytics tools (Google Analytics)

Providing the requested data is necessary to complete the booking or to receive assistance.

5. Tools and Platforms Used

• WordPress with Elementor PRO
• Hosting by Aruba (servers located within the EU)
• Booking system: Kross Booking (channel manager)
• Payment system: Stripe
• Traffic analytics: Google Analytics

6. Data Communication

Data may be shared with:

• staff responsible for check-in, cleaning, and maintenance
• technical and IT service providers (Aruba hosting, WordPress plugins)
• Kross Booking (booking management)
• Stripe (payments, as an independent controller)
• public security authorities, where required by law

Data will not be disseminated.

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7. Data Transfers Outside the EU

Welcome to Rhome SRLs stores data on servers located within the EEA.

• Google Analytics and Stripe may transfer data to non-EU countries.
• Such transfers comply with GDPR mechanisms (e.g., Standard Contractual Clauses).

8. Data Retention

Personal data will be stored for:

• 10 years: administrative, tax and accounting obligations
• until stay completion: booking management
• until response is provided: contact form requests
• based on the policies of third-party services (Stripe, Kross Booking)

After these periods, data will be deleted or anonymized.

9. Data Subject Rights

Users may exercise at any time the rights provided by Articles 15–22 of the GDPR:

• access
• rectification
• erasure
• restriction of processing
• objection
• data portability
• withdrawal of consent, where applicable

To exercise these rights: welcometorhome.info@gmail.com

Users may also lodge a complaint with the Italian Data Protection Authority.

10. Data Security

The Controller adopts adequate technical and organizational measures to protect data, including:

• HTTPS secure connection
• backup systems
• access controls
• updated plugins
• hosting on GDPR-compliant servers

11. Changes to This Policy

This policy may be updated at any time.
Any changes will be published on the website in the Privacy section.

12. Contacts

Welcome to Rhome SRLs
Via Stefano Infessura 10, 00179 Roma
E-mail: welcometorhome.info@gmail.com